Privacy Policy

Your privacy matters to us. This policy explains how Quivaxezithora collects, uses, and protects your personal information when you use our financial education platform.

Last Updated: January 15, 2025

Information We Collect

At Quivaxezithora, we collect different types of information to provide you with exceptional financial education services. Understanding what information we gather helps you make informed decisions about your privacy.

Personal Information

Name, email address, and phone number when you create an account or contact us

Billing information and payment details for our premium courses and services

Profile information including your learning preferences and financial education goals

Communication records when you interact with our customer support team

Usage Information

Course progress, completion rates, and learning analytics to improve your experience

Website navigation patterns and feature usage to enhance our platform functionality

Device information including IP address, browser type, and operating system

Session data and time spent on different sections of our educational content

How We Use Your Information

We use your information to deliver personalized financial education experiences and continuously improve our services. Every piece of data we collect serves a specific purpose in enhancing your learning journey.

Provide access to our comprehensive financial education courses and learning materials

Personalize your learning experience based on your progress and preferences

Send important updates about your courses, new educational content, and platform improvements

Process payments securely and maintain accurate billing records

Analyze usage patterns to develop better educational content and platform features

Respond to your inquiries and provide technical support when needed

Comply with legal obligations and protect against fraudulent activities

We never sell your personal information to third parties. Your trust is fundamental to our mission of providing quality financial education.

Information Sharing and Disclosure

We share your information only in specific circumstances and always with your privacy protection as our priority. Transparency about our sharing practices helps you understand exactly who has access to your data.

Service Providers

We work with trusted third-party companies that help us operate our platform effectively. These include payment processors, email service providers, and educational content delivery networks. All service providers are bound by strict confidentiality agreements.

Legal Requirements

We may disclose your information when required by Malaysian law, court orders, or government regulations. This includes compliance with financial services regulations and anti-money laundering requirements that apply to financial education providers.

Business Transfers

In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new organization. We will notify you of any such changes and ensure your privacy rights remain protected.

Data Security and Protection

Protecting your personal information is one of our highest priorities. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Industry-standard SSL encryption for all data transmission between your device and our servers

Secure data centers with 24/7 monitoring and restricted physical access controls

Regular security audits and vulnerability assessments conducted by independent security firms

Multi-factor authentication options to protect your account from unauthorized access

Employee training programs on data protection and privacy best practices

Automated backup systems with encrypted storage to prevent data loss

While we implement robust security measures, no system is completely immune to threats. We continuously monitor for potential security issues and will notify you promptly if any breach affects your personal information.

Your Privacy Rights

You have significant control over your personal information. Understanding and exercising these rights helps you maintain control over your privacy while benefiting from our financial education services.

Access and Portability

You can request a complete copy of all personal information we hold about you. This includes your profile data, course progress, and communication history. We provide this information in a commonly used, machine-readable format within 30 days of your request.

Correction and Updates

You can update your personal information at any time through your account settings. For information you cannot modify directly, contact our support team, and we will make the necessary corrections within 14 business days.

Deletion Rights

You can request deletion of your personal information, subject to certain legal and operational requirements. We will delete your data within 90 days, except for information we must retain for legal compliance or legitimate business purposes.

To exercise any of these rights, email us at info@quivaxezithora.sbs with your request. We may need to verify your identity before processing certain requests to protect your security.

Data Retention and International Transfers

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention practices balance your privacy rights with operational and legal requirements.

Retention Periods

Account information: Retained while your account is active plus 7 years after closure

Course progress and educational records: Maintained for 5 years to support ongoing learning

Payment and billing information: Kept for 7 years as required by Malaysian financial regulations

Communication records: Stored for 3 years for quality assurance and support purposes

Marketing preferences: Maintained until you withdraw consent or request deletion

International Data Transfers

Some of our service providers are located outside Malaysia. When we transfer your data internationally, we ensure appropriate safeguards are in place, including contractual protections and adherence to international privacy standards. All transfers comply with Malaysian Personal Data Protection Act requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These small data files help us remember your preferences, understand how you use our services, and provide personalized content.

Types of Cookies We Use

Essential cookies that enable core platform functionality and security features

Performance cookies that help us understand how visitors interact with our educational content

Functional cookies that remember your preferences and personalize your learning experience

Analytics cookies that provide insights into course effectiveness and platform usage patterns

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features and affect your overall learning experience.

Children's Privacy

Our financial education services are designed for adults and individuals aged 18 and older. We do not knowingly collect personal information from children under 18 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems and terminate any associated accounts.

For users aged 13-17 who wish to access our educational content, we require verifiable parental consent and involvement in the learning process.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated to you through email notifications and prominent notices on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with any changes, you may close your account and discontinue using our services.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: info@quivaxezithora.sbs

Phone: +60167133569

Address: E-1-6 Pusat Komersial Bayu Tasek, Persiaran Southkey 1, Kota Southkey, 80150 Johor Bahru, Johor, Malaysia

Our privacy team typically responds to inquiries within 3 business days.